Shipping policy

SHIPPING AND HANDLING

 

We offer shipping Australia wide and to New Zealand. Shipping costs are automatically calculated at the checkout page. Please note that Express Shipping is subject to size, weight, and other restrictions. Some items may not be eligible for Express delivery, and additional charges may apply for oversized cartons. Bulk orders are not eligible for Express Shipping.

*Free shipping is offered on orders over AU $99 only through regular post Australia national services.

Our daily order cut-off time is 12:00 PM (AEST). We generally dispatch orders within 1 to 2 business days. Please allow 1 to 2 weeks for bulk orders to be processed and dispatched. Orders are not handed over to the postal carrier on weekends or public holidays. Please note that some orders may be shipped in multiple packages due to stock being held at different warehouse locations or because certain items are sourced through special orders.

Please note that we cannot guarantee delivery dates. Most orders arrive within the estimated delivery timeframe, and many are delivered earlier. However, delays can sometimes occur with Australia Post or our courier partners, which may affect delivery times.

If you need your order within a week of placing your order, we recommend selecting Express Shipping, where available. While delivery times cannot be guaranteed, Express Shipping offers the fastest available shipping method.

Regular post (Australia) estimated between 2-8 business days (longer for rural areas).
Express post (Australia) estimated between 1-4 business days (longer for rural areas).
Regular post (New Zealand) estimated between 8-20 business days (longer for rural areas).
Express post (New Zealand) estimated between 7-10 business days (longer for rural areas).

 

Who do we ship with?

Orders are sent via Australia Post or couriers. The carrier used is chosen based on the delivery method you selected and your location.

• Australia Post: Most deliveries do not require a signature. If there is no safe place available for Safe Drop, parcels that cannot be delivered will be taken to your nearest Australia Post outlet and held for 10 days.
  
• Couriers: Parcels may be left in a safe location or taken to a nearby Service Hub or Depot for collection within 7 business days.

Note: Stock availability shown on the site is for your reference only. While we strive to provide the most accurate and timely stock information, it may become out of date and may change between the time you add an item to cart and the time your order is received by us.